Frequently Asked Questions
How long does it take to make my resin lamp?
Our resin lamps are made to order and usually require approximately 10–14 working days of production time before dispatch.
Working days are Monday to Friday, excluding public holidays. Delivery time is additional.
Dispatch locations and delivery estimates
Orders may be dispatched from the United Kingdom or from our overseas fulfilment partners, depending on the product and order. Our UK business address is not the dispatch location for every order.
UK dispatch to a UK address: approximately 2–5 working days after dispatch.
For orders dispatched from overseas to the UK, international transit and any customs processing are additional to production time. The domestic 2–5 working day estimate does not apply. Please contact info@handcasthorizons.com before ordering for the expected dispatch country and delivery estimate for your chosen lamp and address.
Our published estimates for delivery to other destinations after dispatch are approximately 5–10 working days for Europe, 7–14 working days for the United States and Canada, and 7–18 working days for other supported international destinations. Transit varies by dispatch origin and destination; please confirm the route with us before ordering if you need your lamp by a particular date.
Transit times are estimates, not guaranteed arrival dates. Courier disruption, public holidays and customs processing may cause delays. This does not affect your statutory rights.
Will I receive tracking information?
Yes. Tracking information will be sent once your order has been dispatched.
Please allow a short period for the tracking link to become active.
Do you ship internationally?
Yes, we ship to a wide range of international destinations.
Available shipping options and charges will be shown during checkout.
Will I have to pay customs duties or import charges?
Any taxes or duties that we collect will be shown in your order total before payment. Where import VAT, customs duties or carrier handling charges are not collected at checkout, they may be payable separately under your destination's import rules. If the treatment of import charges is unclear for your order, contact info@handcasthorizons.com before purchasing.
Are the lamps ready to ship?
No. Our resin lamps are made to order, which is why we ask customers to allow approximately 10–14 working days for production before dispatch.
Do the lamps come with a remote control?
Many of our lamps include a remote control for changing the light colour and settings.
Please check the individual product page for the exact features included with the lamp you are purchasing.
Are the lamps colour changing?
Many of our resin lamps include colour-changing LED lighting.
The available colours and lighting options may vary depending on the design, so please check the product description for the specific lamp.
How are the lamps powered?
Most of our resin lamps are USB powered.
Please check the product page for the exact power information for your chosen design.
Will my lamp look exactly like the photos?
Each resin lamp may have slight variations in colour, pattern, wood grain, resin details or positioning.
These small differences are part of the nature of made-to-order resin products and do not affect the overall design or function.
Can I cancel my order?
For a standard, non-personalised product, starting production does not remove your statutory cancellation rights. UK customers can tell us they wish to cancel from the time they order until 14 calendar days after delivery, and then have a further 14 calendar days to send the goods back.
Different rules may apply to goods made to your individual specifications or clearly personalised. These exceptions do not remove your rights if goods are faulty, damaged or not as described. See our Returns & Refund Policy.
Can I return my order?
We offer a 14-day return period, subject to our Returns & Refunds Policy.
You may inspect the lamp as you would in a shop. Please pack it securely for return, using the original packaging where possible. See the policy for return costs, refund timings and personalised-item exceptions.
Please contact us before returning an item so we can provide the correct instructions.
What if my order arrives damaged?
Please contact us as soon as possible and include:
- Your order number
- Clear photos of the damaged item
- Photos of the packaging
- A photo of the shipping label
We will review the issue and help arrange the appropriate solution.
What if my parcel is delayed?
Occasional delays can happen because of courier networks, customs, weather, public holidays or busy seasonal periods.
If your tracking has not updated for an unusual amount of time, please contact us and we will help investigate.
Can I change my delivery address after ordering?
Please contact us as soon as possible if you need to update your address.
We may be able to change it before dispatch, but we cannot guarantee changes once the parcel has entered the courier network.
Can I order a lamp as a gift?
Yes. Resin lamps make great gifts for birthdays, Christmas, housewarmings and other special occasions.
Because production takes approximately 10–14 working days, we recommend ordering well in advance if you need the lamp for a particular date.
Can I choose a specific colour or design?
Some designs may offer different sizes, lighting options or variations.
If a custom option is not shown on the product page, please contact us before ordering and we will let you know whether it is possible.
How do I contact Handcast Horizons?
Email info@handcasthorizons.com or use our Contact Us page.
Please include your order number if your question relates to an existing order.