Frequently Asked Questions
How long does it take to make my resin lamp?
Our resin lamps are made to order and usually require approximately 2–3 weeks of production time before dispatch.
This production time is separate from the shipping time.
How long does delivery take?
Estimated delivery times after dispatch are usually:
United Kingdom: 2–5 working days
Europe: 5–10 working days
United States & Canada: 7–14 working days
Other international destinations: 7–18 working days
These are estimates and may occasionally vary due to courier, customs or seasonal delays.
Will I receive tracking information?
Yes. Tracking information will be sent once your order has been dispatched.
Please allow a short period for the tracking link to become active.
Do you ship internationally?
Yes, we ship to a wide range of international destinations.
Available shipping options and charges will be shown during checkout.
Will I have to pay customs duties or import charges?
Where applicable, taxes and charges collected during checkout are included in your order total.
For orders where duties and import charges are collected at checkout, there should be no additional payment required when your parcel arrives.
Are the lamps ready to ship?
No. Our resin lamps are made to order, which is why we ask customers to allow approximately 2–3 weeks for production before dispatch.
Do the lamps come with a remote control?
Many of our lamps include a remote control for changing the light colour and settings.
Please check the individual product page for the exact features included with the lamp you are purchasing.
Are the lamps colour changing?
Many of our resin lamps include colour-changing LED lighting.
The available colours and lighting options may vary depending on the design, so please check the product description for the specific lamp.
How are the lamps powered?
Most of our resin lamps are USB powered.
Please check the product page for the exact power information for your chosen design.
Will my lamp look exactly like the photos?
Each resin lamp may have slight variations in colour, pattern, wood grain, resin details or positioning.
These small differences are part of the nature of made-to-order resin products and do not affect the overall design or function.
Can I cancel my order?
Because our lamps are made to order, please contact us as soon as possible if you would like to cancel.
Once production has progressed significantly or the order has been dispatched, cancellation may no longer be possible.
Can I return my order?
We offer a 14-day return period, subject to our Returns & Refunds Policy.
The item should be returned in its original condition and packaging.
Please contact us before returning an item so we can provide the correct instructions.
What if my order arrives damaged?
Please contact us as soon as possible and include:
- Your order number
- Clear photos of the damaged item
- Photos of the packaging
- A photo of the shipping label
We will review the issue and help arrange the appropriate solution.
What if my parcel is delayed?
Occasional delays can happen because of courier networks, customs, weather, public holidays or busy seasonal periods.
If your tracking has not updated for an unusual amount of time, please contact us and we will help investigate.
Can I change my delivery address after ordering?
Please contact us as soon as possible if you need to update your address.
We may be able to change it before dispatch, but we cannot guarantee changes once the parcel has entered the courier network.
Can I order a lamp as a gift?
Yes. Resin lamps make great gifts for birthdays, Christmas, housewarmings and other special occasions.
Because production takes approximately 2–3 weeks, we recommend ordering well in advance if you need the lamp for a particular date.
Can I choose a specific colour or design?
Some designs may offer different sizes, lighting options or variations.
If a custom option is not shown on the product page, please contact us before ordering and we will let you know whether it is possible.
How do I contact Handcast Horizons?
You can contact us through the Contact Us page on our website.
Please include your order number if your question relates to an existing order.