Shipping policy

At Handcast Horizons, our resin lamps are made to order. Please read the information below before placing your order so you know what to expect.

Production Time

Our resin lamps require approximately 2–3 weeks of production time before they are ready to be dispatched.

Production time is separate from shipping time. Once your lamp has been completed, quality checked and carefully packaged, it will be handed over to the courier.

During particularly busy periods, production may take slightly longer.

Shipping Time

Estimated delivery times after dispatch vary depending on the destination.

United Kingdom: approximately 2–5 working days
Europe: approximately 5–10 working days
United States & Canada: approximately 7–14 working days
Other international destinations: approximately 7–18 working days

These are estimated delivery times and are not guaranteed, as courier or customs delays can occasionally occur.

Order Tracking

Tracking information will be provided once your order has been dispatched.

Please allow a short period for the tracking information to become active after receiving your dispatch confirmation.

Customs, Duties & Taxes

Where applicable, taxes and charges shown during checkout will be included in the total you pay.

For orders where duties and import charges are collected at checkout, there should be no additional payment required when your parcel arrives.

If your destination has different import requirements, any applicable information will be shown during checkout where available.

Delivery Address

Please make sure your delivery address is correct before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once the parcel has been dispatched.

Delivery Delays

Once an order has been handed to the courier, delivery times are outside our direct control.

Delays may occasionally occur because of:

  • Customs processing
  • Severe weather
  • Courier network delays
  • Public holidays
  • High-volume seasonal periods

We will always do our best to assist if there is an issue with your shipment.

Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact us as soon as possible with your order number.

For damaged items, please include clear photographs of:

  • The item
  • The packaging
  • The shipping label

This will help us investigate the issue quickly and arrange the appropriate solution.

Multiple Items

If your order contains more than one item, they may occasionally be dispatched separately depending on production and packaging requirements.

Contact Us

If you have any questions about production, delivery or tracking, please contact us through our website.

Handcast Horizons