Terms of service
OVERVIEW
Welcome to Handcast Horizons.
The terms “we”, “us” and “our” refer to Handcast Horizons. Handcast Horizons operates this store and website, including all related information, content, features, tools, products and services provided to you through the website (collectively, the “Services”).
Handcast Horizons is powered by Shopify, which enables us to provide our online store and Services to you.
These Terms of Service (“Terms”) describe your rights and responsibilities when using our Services.
Please read these Terms carefully before accessing or using our website. By visiting, interacting with or purchasing from our website, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, you should not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least the age of majority in your country or region of residence, or that you have permission from a parent or legal guardian where required.
When using our Services or placing an order, you may be asked to provide information including your name, email address, billing address, delivery address and payment information.
You agree that all information you provide is accurate, current and complete.
You are responsible for maintaining the security of your account details and for any activity carried out through your account.
SECTION 2 – OUR PRODUCTS
We make every reasonable effort to represent our products accurately through photographs, videos, descriptions and other content.
However, colours and appearance may vary depending on your device, screen settings, lighting conditions and the nature of the materials used.
Our resin lamps may also show slight variations in resin patterns, colours, positioning, wood grain or other visual details.
Product descriptions, specifications, prices and availability may be changed at any time without prior notice.
We reserve the right to discontinue products or limit quantities where necessary.
SECTION 3 – MADE-TO-ORDER PRODUCTS
Many Handcast Horizons resin lamps are made to order.
Unless otherwise stated on the relevant product page, customers should allow approximately 2–3 weeks for production before dispatch.
Production time is separate from delivery time.
Once production is complete, your item will be quality checked, carefully packaged and handed to the relevant delivery carrier.
During particularly busy periods, production may occasionally take longer.
By placing an order, you acknowledge the production time displayed on our website.
SECTION 4 – ORDERS
When you place an order, you are making an offer to purchase products from Handcast Horizons.
An order is not considered accepted until payment has been successfully processed and we have confirmed your order.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- Payment cannot be authorised
- Product information or pricing contains an obvious error
- A product becomes unavailable
- We are unable to fulfil the order
- We reasonably suspect fraudulent or unauthorised activity
If we cancel an order after payment has been received, the appropriate refund will be issued.
Please review your order carefully before completing your purchase.
If you need to change or cancel your order, contact us as soon as possible at info@handcasthorizons.com.
Because our lamps are made to order, cancellation may not always be possible once production has begun.
Returns and refunds are subject to our Refund & Returns Policy.
SECTION 5 – PRICES AND PAYMENT
Prices may change without notice.
The price charged will be the price displayed at the time you place your order, subject to correction of obvious errors.
Available payment methods will be displayed during checkout.
You agree to provide accurate and authorised payment information when placing an order.
Any applicable shipping charges, taxes, duties or other charges that we collect will be displayed during checkout where possible.
SECTION 6 – SHIPPING AND DELIVERY
Production time and delivery time are separate.
Once an order has completed production and has been dispatched, estimated delivery times will depend on the destination and courier.
All delivery dates and transit times are estimates and are not guaranteed.
Delays may occasionally occur due to circumstances outside our control, including:
- Courier network delays
- Customs processing
- Severe weather
- Public holidays
- Seasonal demand
- Transport disruptions
Tracking information will be provided where available once your order has been dispatched.
Please ensure that your delivery address is correct before completing your order.
For further information, please see our Shipping Policy.
SECTION 7 – CUSTOMS, DUTIES AND TAXES
Where taxes, duties or import charges are collected during checkout, these amounts will form part of your order total.
Requirements may vary depending on the destination country.
Where applicable, customers should review any tax, customs or import information presented during checkout before completing their purchase.
SECTION 8 – RETURNS AND REFUNDS
Handcast Horizons operates a 14-day return policy, subject to the conditions set out in our Refund & Returns Policy.
To request a return, contact:
Returned products must meet the eligibility conditions set out in our Refund & Returns Policy.
Products that are specifically personalised or customised to a customer’s individual requirements may be subject to different return rights where permitted by law.
Nothing in these Terms affects your statutory consumer rights.
SECTION 9 – DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order as soon as reasonably possible after delivery.
If an item arrives damaged, defective or incorrect, contact us as soon as possible at:
Please provide your order number and clear photographs of the item, packaging and shipping label where possible.
We will assess the issue and arrange an appropriate solution in accordance with applicable consumer law and our policies.
SECTION 10 – INTELLECTUAL PROPERTY
Unless otherwise stated, content available through our Services, including our website design, branding, logos, written content, photographs, graphics, videos and other materials, is owned by or licensed to Handcast Horizons.
Such content may be protected by copyright, trademark and other intellectual property laws.
You may use our website for personal and non-commercial purposes only.
You may not reproduce, distribute, republish, modify, sell or commercially exploit our content without prior written permission.
The Handcast Horizons name, logo and associated branding may not be used without permission.
Shopify and other third-party names and trademarks remain the property of their respective owners.
SECTION 11 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES
We may provide access to tools, payment services or other functionality operated by third parties.
These services may be subject to separate terms and privacy policies.
We do not control every third-party service and cannot guarantee its continued availability.
Your use of third-party tools is subject to the relevant provider’s terms.
SECTION 12 – THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, accuracy, availability, security or practices of third-party websites.
If you access a third-party website, you do so at your own discretion.
Please review the relevant third party’s terms and privacy policies before making purchases or providing personal information.
SECTION 13 – RELATIONSHIP WITH SHOPIFY
Handcast Horizons is powered by Shopify, which provides the ecommerce infrastructure that enables us to operate our online store.
Purchases made through our store are transactions directly between you and Handcast Horizons.
Shopify is not the seller of the products offered by Handcast Horizons.
Certain services provided during your use of our store may also be subject to Shopify’s terms and privacy practices.
SECTION 14 – PRIVACY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our store is hosted by Shopify, Shopify may also collect and process information relating to your use of our store.
Please review our Privacy Policy and Shopify’s applicable privacy information for further details.
SECTION 15 – CUSTOMER REVIEWS AND FEEDBACK
If you provide reviews, photographs, suggestions, comments or other feedback to us, you confirm that you have the necessary right to provide that content.
You must not submit content that is unlawful, abusive, defamatory, misleading, infringing or otherwise inappropriate.
Where permitted, we may use customer reviews and feedback to operate, improve and promote our Services.
We reserve the right to remove content that violates these Terms or applicable law.
SECTION 16 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions.
These may relate to product descriptions, prices, promotions, shipping charges, availability or delivery estimates.
We reserve the right to correct such errors and update information where necessary.
If an obvious error affects an order you have already placed, we will contact you where appropriate.
SECTION 17 – PROHIBITED USES
You may use our website only for lawful purposes.
You must not use our Services to:
- Violate applicable laws or regulations
- Infringe intellectual property rights
- Submit false, fraudulent or misleading information
- Harass, abuse or threaten another person
- Upload malicious software, viruses or harmful code
- Attempt to gain unauthorised access to our systems
- Interfere with the operation or security of our website
- Collect personal information about other users without lawful authority
- Use our website for fraudulent or malicious activity
We may restrict or terminate access to our Services if we reasonably believe these Terms have been violated.
SECTION 18 – AUTOMATED ACCESS
Automated systems, bots, scraping tools or similar technologies must not access or interact with our Services in a manner that:
- Circumvents security measures
- Disrupts the website
- Attempts to bypass access restrictions
- Misrepresents automated activity as human activity
- Collects information unlawfully
We reserve the right to restrict automated access where reasonably necessary to protect our Services and customers.
SECTION 19 – TERMINATION
We may suspend or terminate access to our Services where reasonably necessary, including where these Terms have been materially violated or where unlawful or fraudulent activity is suspected.
Any obligations which by their nature should continue after termination will remain in effect.
SECTION 20 – WARRANTIES
Nothing in these Terms excludes or limits any warranty, guarantee or consumer right that cannot lawfully be excluded.
Subject to your statutory rights, our website and Services are provided on an “as available” basis.
We do not guarantee that the website will always be available, uninterrupted or completely free from technical errors.
SECTION 21 – LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot be excluded under applicable consumer protection law.
To the extent permitted by law, Handcast Horizons will not be responsible for indirect or consequential losses that were not reasonably foreseeable when you entered into a contract with us.
These Terms do not affect your statutory rights as a consumer.
SECTION 22 – INDEMNIFICATION
Where permitted by applicable law, you agree to be responsible for losses or claims resulting directly from your unlawful use of our Services or your material breach of these Terms.
Nothing in this section limits rights or protections that you have under applicable consumer law.
SECTION 23 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.
The remaining provisions will continue in effect.
SECTION 24 – ENTIRE AGREEMENT AND CHANGES
These Terms, together with our Privacy Policy, Refund & Returns Policy, Shipping Policy and any other applicable policies displayed on our website, form the agreement between you and Handcast Horizons regarding your use of our Services.
We may update these Terms from time to time.
The current version will be published on our website.
Where required by law, we will provide appropriate notice of material changes.
Your continued use of our Services following an update will be subject to the updated Terms.
SECTION 25 – GOVERNING LAW
These Terms and any contract between you and Handcast Horizons are governed by the applicable laws of Scotland, without affecting any mandatory consumer protection rights available to you under the laws of your country of residence.
Any dispute will be handled by the courts having jurisdiction under applicable law.
SECTION 26 – CONTACT INFORMATION
If you have questions about these Terms of Service, your order or our policies, please contact us:
Handcast Horizons
11 Elder Street
Tranent
EH33 1BH
United Kingdom
Email: info@handcasthorizons.com